Connection Problems?

For some reason, my data on the Mass Effect 3 multiplayer no longer seems to exist. Any time I try to join into a game, not only can I not join a game, but I have no character data whatsoever, and it tries to give me the Starter and Battlefield 3 packs all over again. It never saves any of this, and every time I attempt to join a lobby again it does it over and over again. Any ideas or suggestions on what I can do?