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Mass Effect 2 features a Loyalty system, whereby completing a unique quest of personal importance for each squad member unlocks the character's fourth special ability as well as their alternate outfit. Loyalty additionally has an effect on the end game mission. Abilities unlocked through loyalty can also be learned by Commander Shepard using the Advanced Training research upgrade, though only one may be learned at any given time, and can also be accessed when creating a new Shepard or importing a Shepard from the original Mass Effect.


Acquiring Loyalty

See also: Missions#Loyalty missions

At any time after completing the mission on Horizon, you will be informed by Kelly Chambers that members would like to talk with you. The trigger for different loyalty missions is variable — some require exploring dialogue options, but all (except possibly for Legion's) can be triggered simply by the number of missions Shepard has completed. Completing this mission will cause that squad member to become loyal to you, enabling an alternate outfit, a bonus power, and improving their chances of survival during the suicide mission (provided you make the correct decisions during the mission). To engage a loyalty mission, the relevant character must be brought in your squad, with the exception of Samara, who shows up at the appropriate times (though it is, however, a good idea to bring her along).

For some squad members, it is possible to make choices during their personal mission that will prevent their becoming loyal, even though the mission is considered complete. These missions are Tali's, Zaeed's, Thane's, and Samara's loyalty missions.

Tali: During Tali's loyalty mission, providing the evidence that Tali's father was guilty of treason will prevent her from becoming loyal.
Zaeed: Choosing to save the workers during Zaeed's loyalty mission will prevent him from becoming loyal (unless a high-level Charm is used at the end of the mission). Leaving Zaeed pinned under the beam will kill him at the end of his loyalty mission (this option is only available if you have already gone through the Omega 4 Relay, you choose to save the workers, and you have at least 2 other squadmates left).
Thane: Not updating Thane during his loyalty mission while following Joram Talid on the catwalks, resulting in Kolyat killing Talid.
Samara: Not attracting or losing Morinth's attention during Samara's loyalty mission will result in her not becoming loyal.

You will acquire the 10 loyalty missions in the following order: Jacob, Miranda, Jack, Mordin, Grunt, Garrus, Samara, Tali, Thane, Legion.

Note: If you do not recruit a squad member, it will be skipped and the next loyalty mission will be available for acquisition. You will acquire the skipped loyalty mission after completing an assignment or mission upon recruiting the squad member. For example, if you have Samara's and you haven't recruited Tali, then you will get Thane's instead.

Note: Zaeed's and Kasumi's loyalty missions are automatically available upon recruitment, and can be completed before the mission on Horizon.

Confrontations

After completing their respective loyalty missions, two pairs of team members will end up in an argument:

This will happen as soon as the Commander returns to the Normandy after finishing the loyalty missions of both clashing parties, and Shepard will automatically be brought in to settle the dispute. Shepard can choose to support one squad member during the disagreement, but the other's loyalty will be lost as a result.

In order to placate both squad members, it is necessary to choose a Charm or Intimidate conversation option. If Shepard does not have enough Paragon or Renegade points, the options will be grayed out, forcing a choice between the two squad members. Note that because of the way morality works in Mass Effect 2 the option could be grayed out even if the Paragon or Renegade bar appears "full" - meaning Shepard has not achieved a high enough percentage of the possible morality points that have become available to that point in the game.

It is possible to regain the lost loyalty of a squad member with another Charm or Intimidate conversation option later. However, the team member whom Shepard does not support will no longer respond to romantic overtures, even if their loyalty is later regained. Losing the loyalty of one of the team members will not result in the loss of their alternate outfit or special power, nor the Commander's access to it through the "Advanced Training" research project.

Loyalty Powers

Summary list of bonus powers unlocked after each loyalty mission is complete.

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