Lieutenant Zabaleta

From Mass Effect Wiki

Lieutenant Ernesto Zabaleta is a former Systems Alliance marine who can be found on the Citadel Ward Access corridor. He appears as part of the Citadel: Old, Unhappy, Far-Off Things assignment if Commander Shepard has the Spacer background.

Zabaleta recognizes Shepard because he was assigned to the SSV Einstein with Shepard's mother - a personal call from the Normandy's comm room can confirm this - but he is now down on his luck, even hitting the commander up for credits.

Shepard's mother explains Zabaleta was one of the ground troops at Mindoir and suffers from post-traumatic stress syndrome as a result of what he saw on his mission. Zabaleta turned to alcohol, eventually leaving the service after repeatedly showing up to work intoxicated. Shepard's mother suggests referring Zabaleta to the Veterans Affairs Office on the Citadel, but he is reluctant to entertain that suggestion. Shepard can give up, set up Zabaleta with a grocery store account, or use Charm or Intimidate to convince him.

Lieutenant Zabaleta is voiced by Townsend Coleman.